ICT needs to rapidly adapt to the new conditions arising from the constant evolution of customer demand and the resulting impact on operational processes. This requires a vigorous approach to IT service management so, as to ensure ICT services can at all times support the business objectives in an efficient, effective and transparent manner. ICT emphasizes the importance of understanding the customer demand, defining requirements, correctly defining the scope and the benefits of the organization. We work for the startup companies to design and develop their ICT infrastructure and for enterprise specially business process management, outsourcing and customer services.
- Audit and maturity assessment of existing IT Service Management (ITSM) processes;
- Optimization of ITSM processes to support your e-strategy, in line with best-practices.
- Alignment of ITSM practices with enterprise risk management and compliance requirements;
- Definition of ITSM organization and roles;
- Design and implementation of Service Level Agreements (SLAs);
- Coaching of process owners and service managers;